Terms & Conditions

  • Effective Date: 01-05-2025

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“User,” “Customer,” “Business,” or “you”) and MyClientScore.com (“we,” “us,” or “the Company”). By accessing or using the MyClientScore.com platform (“Platform”) or any services provided by the Company, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use the Platform or its services.

 

1. Definitions

  • “Business”: Any entity, individual, or organization that registers with MyClientScore.com to provide ratings or reviews of customers.
  • “Customer”: Any individual whose interactions or transactions with a Business may be reviewed or rated on MyClientScore.com.
  • “User”: Both Businesses and Customers collectively.
  • “Platform”: The website, tools, and services provided by MyClientScore.com, including all content, functionality, and features accessible via MyClientScore.com.

 

2. User Eligibility

By using the Platform, you represent and warrant that you are at least 18 years old and have the legal authority to enter into this Agreement on behalf of yourself or the business you represent.

 

3. Account Security

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You agree to notify MyClientScore.com immediately of any unauthorized use of your account.

 

4. Scope of Services

MyClientScore.com provides a Platform where Businesses may review and rate Customers based on their transactions or interactions. Aggregated review data from other Businesses, may be made available to Business in the form of a score once a sufficient number of reviews has been obtained. The Platform is intended solely for lawful business purposes.

 

5. User Obligations

A. Businesses

Review Submission: Businesses must submit reviews that are factual, honest, and unbiased. Each Business is solely responsible for the content of its reviews and for ensuring compliance with all applicable laws, regulations, and industry standards.

Consent: Businesses must obtain express, informed consent from Customers before submitting any review or rating, including when storing hashed or encrypted emails or phone numbers. Consent must be obtained via a clearly visible, unchecked checkbox with the following language:

☐  “I agree to the Terms of Service and Privacy Policy.”

Record Keeping: Businesses must maintain records of all consents obtained, in accordance with applicable privacy laws.

Customer Data Deletion: Businesses acknowledge that customers have the right to perform deletion of their personal data, including reviews and ratings associated with their email address and phone number. When a customer exercises this right, all related data, including records visible in your business dashboards “My Reviews History” tabs, will be permanently removed and also will be removed from MyClientScore.com database without possibility of retrieval.

Prohibited Conduct: Businesses may not submit false, misleading, defamatory, or otherwise unlawful reviews, nor may they offer compensation or inducement for positive reviews, or share customer contact information publicly.

B. Customers

  • Consent Management: Customers have the right to request access to, or deletion of, any rating data associated with their contact information. To verify such requests, customers must provide the same email address or phone number used in their interactions, which will be hashed and matched against stored records.
  • Data Access and Deletion Requests:  Individuals reviewed by businesses (“Customers”) have the right to access, review, and request deletion of their personal data stored by MyClientScore.com. Customers may create an account here by submitting their email address, upon which a secure “magic link” will be sent to that email to register if is the first time or login multiple times. This link provides password-free login access to view and manage all reviews associated with their email address. By using this feature, Customers acknowledge and agree that all data-related communications, including confirmations of review visibility or deletion requests will be sent exclusively to the email address used to initiate access.

 

6. Review Submission and Moderation

Threshold: A Business will only receive a visible score after accumulating at least 2 distinct reviews from 2 different Businesses to reflect a more fair overall score.

Moderation: MyClientScore.com reserves the right, at its sole discretion, to monitor, review, edit, or remove any reviews that violate these Terms, applicable laws, or Company policies. The Company may suspend or terminate any account for violations.

 

7. Data Protection and Privacy

Compliance: All Users agree to comply with applicable privacy and data protection laws, including but not limited to:

  • The General Data Protection Regulation (GDPR) for users in the European Union and EEA,
  • The UK Data Protection Act and UK GDPR,
  • The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents,
  • The Personal Information Protection and Electronic Documents Act (PIPEDA) for Canada,
  • The Privacy Act 1988 and Australian Privacy Principles (APPs) for Australia,
  • The Act on the Protection of Personal Information (APPI) for Japan,
  • Any other relevant local, regional, or international data protection regulations applicable in your jurisdiction.

Data Processing: By using the Platform, Users consent to the collection, use, storage, and processing of their personal data as described in the Privacy Policy.

Security: The Company implements reasonable security measures to protect User data by implementing one way hashing for emails and phone numbers but cannot guarantee absolute security.

International Data Transfers: By using the Platform, you acknowledge and agree that your data may be transferred to, stored, and processed in countries outside your own, including but not limited to Australia, the United States, the European Union, and Japan. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Agreement and applicable law.

Access and Deletion of Hashed Data: As the Platform stores only hashed versions of customer emails and phone numbers, access to or deletion of rating data is only possible if the Customer provides the original email address or phone number, which will be hashed and matched to records for verification.

 

8. Data Retention

MyClientScore.com retains user data, including hashed contact information, only as long as necessary to fulfill the purposes outlined in these Terms and the Privacy Policy, or as required by law.

 

9. Prohibited Activities

Users must not:

  • Submit fraudulent, defamatory, or misleading reviews.
  • Attempt to manipulate review scores or influence reviews through bribery or other improper means.
  • Engage in harassment, intimidation, or unlawful behavior towards other Users.
  • Access the Platform or any part thereof without proper authorization.
  • Use the Platform for any unlawful, illegal, or malicious purpose.
  • Share, sell, or publish customer email addresses and/or phone numbers outside the Platform.
  • Attempt to reverse-engineer, decompile, or otherwise misuse the Platform or its data.
  • Open multiple accounts under the same Business for the purpose to manipulate ratings.

Violation of these prohibitions may result in account suspension, termination, and/or legal action.

 

10. Account Suspension and Termination

MyClientScore.com reserves the right, at its sole discretion, to suspend or terminate any User account for violation of these Terms or for any conduct deemed inappropriate or harmful to the Platform or its Users. Upon suspension or termination, the User may be prohibited from accessing the Platform and will forfeit any data, reviews, or scores previously submitted.

 

11. Intellectual Property

All content, trademarks, logos, and intellectual property on the Platform are the exclusive property of MyClientScore.com or its licensors. Users may not copy, reproduce, distribute, or create derivative works from any content on the Platform without express written permission.

 

12. Third-Party Links and Services

The Platform may contain links to third-party websites or services. MyClientScore.com is not responsible for the content, privacy practices, or accuracy of any third-party sites or services. Accessing third-party sites is at your own risk.

 

13. Force Majeure

MyClientScore.com shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, or internet outages.

 

14. Disclaimers

  • The Platform is provided “as is” and “as available” without warranties of any kind, express or implied.
  • MyClientScore.com does not guarantee the accuracy, completeness, or reliability of any reviews, scores, or content on the Platform.
  • The Company is not responsible for any User-generated content or for the conduct of any User.

No Endorsement or Guarantee of Review Value: MyClientScore.com does not endorse, guarantee, or take responsibility for the accuracy, fairness, or actual value of any review or rating submitted by Businesses. Reviews reflect the opinions of individual Businesses and not of MyClientScore.com. Users should exercise their own judgment when relying on any review or score.

 

15. Limitation of Liability

To the fullest extent permitted by law, MyClientScore.com, its officers, directors, employees, agents, affiliates, or any other party involved in the creation, production, or delivery of the Platform shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with the use of the Platform, including but not limited to loss of data, business interruption, or damages resulting from errors or omissions in reviews or user content.

 

16. Indemnification

You agree to indemnify, defend, and hold harmless MyClientScore.com and its affiliates, officers, directors, employees, agents, and representatives from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or in connection with your use of the Platform, your violation of these Terms, or any infringement of any third-party rights by you.

 

17. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles. Any disputes arising under or in connection with this Agreement shall be resolved through binding arbitration in Australia, except where prohibited by law. For users in the European Union, you may also have the right to bring claims before your local supervisory authority or courts.

 

18. Notice of Changes

MyClientScore.com will notify users of material changes to these Terms via email or by posting a notice on the Platform. Amendments will be effective upon posting the revised Terms and Conditions on the Platform. Your continued use of the Platform after such revisions constitutes your acceptance of the updated Terms.

 

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

20. Survival

The provisions of these Terms which by their nature should survive termination (including, but not limited to, indemnification, limitation of liability, disclaimers, and governing law) shall survive any termination of your use of the Platform.

 

21. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by MyClientScore.com, constitute the entire agreement between you and MyClientScore.com regarding your use of the Platform.

 

22. Privacy Policy Snippet for Businesses

Guidance for Businesses Using MyClientScore.com:

To help ensure compliance with privacy and consent requirements, we provide the following sample language for inclusion in your Privacy Policy or Terms of Service. This is a guideline only; you may modify it as needed to comply with your local laws and business practices. MyClientScore.com is not responsible or liable for how you implement or use this language.

Use of Customer Information for Ratings via MyClientScore.com

By agreeing to our Privacy Policy and Terms of Service, you expressly consent to our use of your email address and/or phone number to submit or retrieve a private, star-based rating about your interactions with us through MyClientScore.com. This process is used solely for internal trust, service insights, and risk management, and may not occur in every case. Ratings are non-public, contain no written comments, and are only visible to parties who already possess your contact information. Your contact data is never sold, published, or listed publicly, and is only shared as necessary for service delivery and trust verification with other businesses you have interacted with. You have the right to request access to, or deletion of, any rating data associated with your contact information at any time. You may also withdraw your consent for this processing at any time by contacting us directly. Your contact details may be retained as required to fulfill the purposes outlined above, subject to your rights under applicable privacy laws. For any questions, or to exercise your rights regarding your data, please contact us.

Note: As ratings are associated with hashed versions of your contact information, you must provide the same email address or phone number used in your interactions to access or delete your data. We will use a secure hashing process to match your information to our records, as we do not store your contact details in plain text.

Disclaimer: This sample language is provided as a general guideline only and does not constitute legal advice. Each business is responsible for ensuring its own compliance with applicable privacy laws and may modify this language as needed. MyClientScore.com is not liable for any consequences arising from the use or modification of this sample language.

 

23. Access to Reviews and Points System

Accessing and Submitting Customer Reviews: 

In order to submit a review or access customer reviews on the Platform, a Business must be in possession of the customer’s email address and/or phone number, and may only use contact information that was provided directly by the customer through the Business’s own website contact form or other direct communication.

Points/Credits System: 
  • The Platform operates a points or credits system, which is free to use. Businesses can acquire free points by submitting valid, honest reviews of customers using their email addresses. Free points are awarded only for reviews submitted only with a valid customer email addresses that pass our validation process; reviews submitted using phone numbers are not eligible for points. 
  • Points may also be purchased in small amounts to enable Businesses to access customer reviews, particularly if the Business has no previous customers and wishes to accelerate their search. We recommend purchasing only the amount of points needed, as purchases of more than 10 points at a time are not eligible for refunds.
  • We encourage Businesses to obtain free points by submitting honest email-based reviews of their customers, rather than purchasing points in large quantities.
 

24. Points Deduction and Review History Editing:

  • Points Deduction: One point will be deducted from a Business’s account only when a search for a customer results in a match and the review information is displayed. If the customer is not found in the database, no point will be deducted and the result will show as “not found.” If a customer is found but did not reach the threshold required to display, then no point will be deducted.
  • No Duplicate Credits or Refunds: If a Business searches for the same customer (using the same email address or phone number) multiple times, points will be deducted for each successful match, and points are not credited again or refunded for repeated searches of the same customer.
  • Review Editing: Businesses may edit a previously submitted review for a customer at any time. Editing a review does not result in the crediting of additional points, even if the review is associated with an email address.
  • One Review Per Customer: Each customer email address or phone number can only be reviewed once by a given Business.
  • Smart Contact Form: The smart contact form can replace the existing form on your website by copy/paste the provided html code linked automatically with your account. All incoming emails will remain private and automatically forwarded to the email address you used to register with MyClientScore.com. The form will continue to display the usual fields, regardless of your account balance, and will also show the customer’s score if it matches their email address, phone number, or both in the database and the current credit balance. When a match is found, 1 point will be deducted from your account balance automatically, and this change will appear on your dashboard the next time you log in. Even if a customer has only 1 review from 1 business, their score will still be displayed in the email results. This differs from the standard threshold dashboard display, where a customer’s score (even if is the same) only appears and deducts 1 point after being reviewed by at least 2 businesses. By using the smart contact form, you acknowledge that MyClientScore.com is not responsible for any delivery issues. While we’ve extensively tested the system and have never experienced a missed submission, you choose to use this feature at your own risk.
 

25. Contact Informations

For any inquiries or concerns regarding these Terms and Conditions or the Platform, please contact:

MyClientScore.com
Email: support@myclientscore.com

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.